Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a return label and send your items back in their original packaging.
Are your products sustainably made?
Yes, sustainability is at our core. We use responsibly sourced materials like organic cotton and recycled polyester, and we plant a tree for every order placed through our store.
How do I find the right size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, adventure-ready fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.
Can I track my delivery?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to follow your parcel's journey to your doorstep.